Delivery

Once you have placed the order, the electrical guide will be sent across to you. With this, you will need to contact an electrician and have a rotary isolation switch fitted if you have chosen a 3Kw Heater; if you have chosen a 2Kw Heater, you will just require a 13amp socket within 5 metres of the Hot Tub.

A few weeks before the day of delivery, we will email you a short Q&A. This will contain several questions regarding access, etc and also confirming timings.

In situations where access is limited, we will look at other means of getting the Hot Tub in; this can vary from using a sledge, a crane or in some circumstances even rolling the Hot Tub.

On the day of delivery, the team will arrive during a 1-hour time slot and will remain on site for 2-3 hours. Once they arrive on site, they will move the Hot Tub into place using a special trolley system that allows for easy moving. Once the Hot Tub is in place, they will discuss the positioning with you and liaise with the electrician, who will also need to be present. They will then begin filling the Hot Tub. Once it is full, they will test it before giving you a full demonstration. Answering any questions or queries you may have on the Hot Tub.