What our customers are saying
Melanie F.
The process was super slick right from the start, no hard sell and very quick and easy ordering. The installation was painless and the team helpful and friendly. Very thorough guide on how to use the tub and we have received follow ups to ensure all is going well. We love it - easy to use and looks amazing - 100% would recommend.
Heather P.
We discovered Urban Cedar Hot tubs online while we were trying to find something high quality as an anniversary buy. We were nervous buying online, however the urban cedar team are incredible - we were given videos and photos in the warehouse and answers to all of our questions immediately. It was a very personalised service from initial enquiry through to delivery and installation.
Rachel P.
From start to finish this company was exceptional. I had 2 really professional lads turn up on the day and they had a really difficult job to do - access was really difficult. They went above and beyond to get the tub in and they left no trace of damage. Couldn't recommend this company more highly, it was a level of customer service i've not experienced in years. Its a family run company and you can tell, they really care about their customers and the products.
11 out of 10!
Natalie & Chris H.
We adore our tub! The service we had was wonderful, the installation easy and informative! We couldn’t wait to get in it last night and it was just perfect! Thanks so much Urban Cedar Hot Tubs, we’re in love!
Richard G.
Very happy with my hot tub from Urban Cedar. The hot tub is the perfect shape for where we wanted it. It looks really smart compared to the plastic look of most other brands. The staff are very friendly and take great effort to make sure that everything goes smoothly. They were responsive and happy to answer any questions to get the best out of what you want. We visited the showroom which was great to see the different models but also to see how they are put together. Highly recommended.
Urban Cedar Hot Tubs UK is a standout brand.
Jon D.
'Urban Cedar Hot Tubs UK is a standout brand. If you’re looking for a luxury hot tub that combines beautiful design, practical features, honest value, and excellent support — this is one of the best options out there. I wouldn’t hesitate to recommend them to friends, family, or anyone wanting to upgrade their outdoor living space. Their service and communication throughout the process has been amazing....'
We would highly recommend Urban Cedar hot tubs
Simon B.
'We first purchased a Urban Cedar hot tub in 2012 and it has been running every day since without any faults or issues. Just a new lid and basket over the years. We wanted to upgrade and have just purchased a new model as we like the look of the natural wood cabinet and can’t fault the quality of the product and service. We would highly recommend Urban Cedar hot tubs. Looking forward to many more years of enjoying our new hot tub. Thank you Antony and Jack.'
Very happy with my hot tub from Urban Cedar
Richard G.
'Very happy with my hot tub from Urban Cedar. After quite a bit of investigation into various different companies and setups we decided the Urban fitted exactly what we wanted. The hot tub is the perfect shape for where we wanted it. It looks really smart compared to the plastic look of most other brands. The staff at Urban are very friendly and take great effort to make sure that everything goes smoothly. They were responsive and happy to answer any questions to get the best out of what you want. We visited the showroom which was great to see the different models but also to see how they are put together. Although local to us I think they would do a great job wherever you are in the country. I recommend adding the WiFi option as it Ames managing the tub a lot easier. Especially with a variable rate electricity tariff. Highly recommended.'