Client Overview

Our client, a luxury holiday let management company in North Yorkshire, approached Urban Cedar while upgrading a collection of their premium countryside properties. Their goal was to enhance the guest experience by adding high-quality, low-maintenance cedar hot tubs that reflected the same standard of comfort and sophistication as the accommodation itself.

With guests expecting a luxury spa experience, the client wanted hot tubs that were both visually stunning and built to withstand continuous use throughout the holiday season environment. 

The Challenge

Installing several hot tubs across multiple properties came with a few key challenges:

• Ensuring each site was prepared correctly with appropriate bases, drainage, and electrical connections.
  
• Maintaining a consistent aesthetic across the properties, while adapting to different outdoor layouts.
  
• Minimising downtime. As the client wanted the installations completed efficiently to allow the least amount of downtime possible

Our Approach

From the outset, our focus was on planning, coordination, and efficiency. We worked hand-in-hand with the property management and building teams to ensure every installation met Urban Cedar’s premium standards.

1. Initial Consultation & Site Review
   Our team conducted a detailed consultation to understand the client’s brand, guest expectations, and property layouts to evaluate space, access, and logistics for each hot tub delivery and installation.

1. Design & Product Selection
   The client wanted a modern design that would complement the natural North Yorkshire setting while offering durability and ease of use.
   We recommended our Urban Cedar Hot Tubs, featuring cedar cladding and ergonomic interiors, ideal for year-round use.
   Each installation was designed with strategic positioning to maximise views and privacy for guests.
   We provided detailed base and service requirements to guide the client’s contractors during preparation.

1. Project Coordination & Scheduling
   We coordinated deliveries, electrical readiness, and base checks to ensure each site was fully prepared before installation day.
   Our team worked closely with on-site contractors to maintain consistent quality and appearance across all locations.

1. Installation & Commissioning
   Once preparation was complete, our team installed and commissioned several hot tubs over the course of a few different dates. Each model was tested and balanced for water quality and performance. We also provided on-site training for the client’s staff on routine maintenance, water care and control systems.

The Result

The project was delivered on schedule and to the highest standard, transforming each property into a true luxury retreat. Guests now enjoy private spa experiences overlooking the stunning North Yorkshire countryside. A feature that has quickly become a key selling point for the holiday lets.

By combining craftsmanship, efficiency, and clear communication, Urban Cedar ensured that every hot tub installation met the premium expectations of both the client and their guests.

Key Takeaways:

- Strategic planning allows multiple installations to be delivered efficiently and consistently.

- Choosing premium hot tubs enhances guest satisfaction and property value.

- Expert coordination between Urban Cedar and on-site teams ensures long-term performance and reliability.