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Frequently Asked Questions

What are the benefits of owning a Hot Tub?

Hot water naturally has a relaxing feel. Like bathing in a bath your temperature is raised and the contact of water on the skin is very soothing. Combine this with massaging effect of the jets, the powerful seated blower jets, the spacious ergonomically designed interior and LED lighting all combine to create a relaxing and soothing environment to unwind in at the end of the day. 

The tubs are designed to operate between 26–40 degrees and can be used as a swimming pool for children, a cooling plunge pool during the summer or as a stunning Hot Tub to unwind in.

The Urban Cedar Hot Tub combines the beauty of a solid wood hot tub with the comfort, low running costs and ultra low maintenance of a modern hot tub.

How much does a Hot Tub cost to run?

On average it costs around 50p - £1 per day to heat a Hot Tub but this can vary according to the time of year, size of the tub and amount of use.

Our tubs feature the latest Balboa Spa Control systems which have 2 energy saving modes built into them which can reduce your energy consumption by up to 60%. 

The bwa™ control system is remarkably simple to use, ensuring your hot tub will be ready whenever you want to take a dip, whilst also saving you money on your electric at the same time. Instead of going outside and pressing buttons on the topside panel, the app lets you start the tub and change the settings directly from your smartphone or tablet. Utilising the bwa™ control system can allow you to run the Hot Tubs filtering and heating within hours where you may have low cost electricity.

In addition our tubs feature a locking insulated lid, insulation and cedar cabinet all of which combine to highly insulate the tub.

When should my Lid/Cover need changing?

Keeping a cover in good condition is essential because most heat loss will be through the spa cover. Replace the cover if the interior foam is broken or water-saturated. A water-logged cover will increase energy consumption from heat loss. 
If your cover is in good condition, make sure the tie straps are snug and latched when the spa is not in use.  This will reduce heat leakage.

To handle the cover more easily and extend its life, consider using a lifting system.

Where should I position my tub?

Any range of our Hot Tubs have been designed to sit freestanding on a patio or be sunk into the ground to create a more integrated look. Close to your house is a popular choice as it is convenient and private where as a tub positioned in a more exposed area creates a wonderful focal point and a feeling of space.

Our design team will work closely with you to decide the best location for your tub.

What preparation is required?

Our design team will work closely with you to ensure every detail is taken care of. Our Hot Tub are designed to sit on an existing patio or decked area but we will check all these details and also advise on access, electrical work and drainage if required.

The tubs are simply filled using a hosepipe and no water connection is required. 

Do you have detailed specification for your range of Hot Tubs?

Our Team are ready to help and have full specification drawings of our Hot Tubs, please do feel free to email or call to receive this information.

What access is required?

The Hot Tubs come in various different sizes, we utilise a trolley system to get our Hot Tubs from Van to Final location. This trolley system measures 3 metres in length, 1 metre in width and 30cm in height (without Hot Tub).

Urban Cedar will check all requirements before we deliver your Hot Tub.

What electrical supply do we need?

The Urban Cedar Range is very energy efficient and is fitted with a 2kw Balboa Heater. The tub only requires a 13amp supply and can normally be wired directly to your existing house circuit.  There is also the option of a more powerful 3kw heater which uses a 16amp supply. We normally use a local electrician and they will ensure your hot tub is installed correctly. 

Does the Hot Tub need plumbing to a water supply?

No, the tub is filled using a hosepipe and the water only needs changing every 1 - 3 months. The water can be drained using the built in hosepipe connection or a cost-effective water pump, which can be bought separately.

How do we keep our Hot Tub clean?

The Urban Cedar Hot Tubs are fitted with the latest acrylic liner, which can simply be wiped with a soft cloth when the tub is emptied. The highly efficient filtration system keeps the water in perfect condition, which in turn means the tub liner remains clean and hygienic.

When the tub is installed you will be given a user guide and given a full demonstration on how to use & clean your Hot Tub. Weekly maintenance normally takes 10 minutes.

How do we operate the Hot Tub?

The tub is pre-programmed and is designed to manage itself until you are ready to use the tub. A simple 4-button controller designed by Balboa controls all the tubs functions and is accompanied by a user-friendly guide.

When the tub is installed you will be given a demonstration on how to operate your Hot Tub and our friendly team in the office are only a phone call away. 

Any other questions?

Please email us at or call our team on 01934 833 844 and we can answer any other questions you may have.

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